BOOKING – GENERAL INFORMATION:
Is registration in the ticket shop of GOLDBECK Parking Services GmbH necessary to purchase tickets?
No, traditional registration is not required to purchase a ticket. During the ordering process, you will simply be asked to provide your email address. You will then receive a confirmation code via email. After entering this code, you can continue with the ordering process and purchase your ticket.
When can I receive my tickets?
Once payment has been successfully processed, you will receive a separate confirmation via email (reservation confirmation). The parking ticket and payment receipt will be provided to the customer along with a link to their customer account.
Is it necessary to print out my parking ticket, and does it proof the parking authorization?
Yes, it is necessary to print your parking ticket in DIN A4 format (a black-and-white printout is sufficient). Please prepare your printed ticket for event and leave your parking permit clearly visible on the windscreen. The printout serves as a parking ticket and will be scanned on-site to verify its validity.
What happens if I lose my parking ticket?
If you lose your parking ticket, you can log in at any time using your email address and download your parking ticket again. This ensures that you always have access to your booked ticket. If you have any questions, please contact our support team at messe-dus@goldbeck-parking.de.
Can I enter and exit multiple times with a multi-day parking ticket?
Yes, you can enter and exit as often as you like with a multi-day parking ticket. Please note that your previous parking space is not reserved – you will be assigned a new available space each time you enter. At automated parking facilities, you will automatically receive a new exit ticket upon each entry, which must be used for your next exit.
Can I place an order by phone?
Unfortunately, it is not possible to place an order by phone. However, you can conveniently book your ticket via our online ticket shop. Alternatively, parking tickets can be directly purchased on-site.
How can I create a customer account?
You can create a customer account in the ticket shop. During the registration process, you will receive a confirmation code to verify and activate your customer account. Once your account has been successfully confirmed, you can log in and use the available account features.
Can I change the license plate number for my booked parking ticket afterwards?
Yes, as a registered customer, you can change the license plate number associated with your booking directly in your customer account. Simply log in to your customer account, open the relevant booking, and update the license plate number there.
PARKING AT MESSE DÜSSELDORF:
Is my parking ticket valid for a specific parking space?
No, you are purchasing a space on the parking lot of your choice. A spot is guaranteed and will be assigned to you by our on-site staff member.
Can I leave my vehicle parked overnight?
Overnight parking is generally allowed. However, please be sure that your parking ticket is still valid and clearly displayed on your vehicle’s windscreen. If the ticket has expired, a parking fine will be imposed and you will be obliged to pay a penalty in the amount of two parking fees according to our General Parking Conditions Section 6.1. The parking fine will contain all necessary payment details.
Which address shall I enter into my navigation system to get to the Messe?
Please enter the following address into your navigation system: “Am Staad (Stockumer Höfe), 40474 Düsseldorf”.
Is it possible to reserve a parking space with electricity in advance?
Unfortunately, it is not possible to reserve parking spaces with electricity in advance. These spots can be only be assigned on-site at the Caravan Center. Please ask our staff for assistance upon arrival.
How long is my parking ticket valid if an event ends after midnight?
Your parking ticket remains valid until you leave the parking lot, even if an event (e.g., concerts or football games) ends after midnight.
Is it possible to park a motorhome on match days of Fortuna Düsseldorf?
Yes, parking with a motorhome is possible on match days of Fortuna Düsseldorf in parking lot P1. Please note that overnight stays on the premises are not permitted.
Are there charging facilities for electric vehicles at the exhibition grounds?
The e-charging stations at the exhibition grounds are not operated by us. Reservations are generally not possible. An overview of the charging points can be found in the technical data sheet on the Messe Düsseldorf website, where all available e-charging stations are listed.
ACCESSIBILITY:
Where can I find parking spaces for disabled persons at Messe Düsseldorf?
Disabled parking spaces (for persons whose disability pass/certificate contains marking “aG” or “BI”) are available on Arena-Straße, directly in front of the North Entrance of the Messe Düsseldorf.
Is the shuttle service accessible and suitable for wheelchair users? Yes, the shuttle service is fully accessible and suitable for wheelchair users.
CANCELLATION/REBOOKING:
Can I cancel my parking ticket if I am not able to attend the event?
Only consumers (§ 13 German Civil Code BGB) have the right of withdrawal. Business customers (traders) (§ 14 German Civil Code BGB) which also includes trade visitors do not have this right. For parking at the CARAVAN Center, which is also used for overnight stays, the right of withdrawal is excluded in accordance with § 312g Para. 2 No. 9 of the German Civil Code BGB. Parking tickets for MOTORHOMES/CARAVANS for the CARAVAN SALON event can be cancelled up to 3 calendar days before the booked date. After that, cancellation is no longer possible. Please refer to our Terms & Conditions AGB.
Can I rebook my order?
Rebooking is unfortunately not possible. If you booked the wrong date, we can cancel your order so that you can make a new one.
PAYMENT:
Which payment methods offers GOLDBECK Parking Services GmbH?
In our ticket shop you can pay with Mastercard, Visa, or debit card. PayPal or other payment methods are not accepted.
Can I use bank transfer if I don’t have a credit card?
Only the abovementioned payment methods are accepted; bank transfers are not allowed.
What is a debit card?
A debit card is a payment card directly linked to your checking account. It allows you to make purchases both in stores and online as well as withdraw cash. The payment amount is debited immediately from your account.
How long does it take to receive a refund after cancellation of my booking?
Once your refund has been initiated, it may take a few working days to be credited to your account. If you have not received the refund, please contact: messe-dus@goldbeck-parking.de.
CARAVAN CENTER:
Is it allowed to stay overnight with my motorhome in the Caravan Center after the event?
No. Overnight stays in the Caravan Center are only possible during ongoing events and only if the Caravan Center is available for motorhomes.
Does the Caravan Center offer fresh water refills and sanitary facilities such as showers?
The Caravan Center offers extensive supply and disposal facilities. You will find waste and recycling containers, as well as free stations for fresh water and the disposal of greywater and waste. Sanitary facilities are also available. For using of these facilities you need a code, which will be provided on-site.
How long is the parking ticket valid at the Caravan Center?
A parking ticket is valid from 08:00 am till 08:00 am the following day (24h).
How can I extend my stay at the Caravan Center?
You can extend your stay at the Caravan Center on-site, provided there is available capacity. Please note that outside of events, extensions cannot be made through the Goldbeck Parking Services ticket shop. You can purchase your parking ticket using the QR code at the Caravan Center. Exception: Reservations at the Caravan Center are not possible during the Caravan Salon. Parking spaces are available to you in Lot P1. You are not entitled to a specific parking space. Reservations can be made through the ticket shop.